Hitachi to Preload INSYNC® CoSession Remote on All Mobilized Computing Notebook Computers
(TUCSON, AZ June 18, 1996) Artisoft, Inc. (Nasdaq: ASFT) and Hitachi PC Corporation announced today that Hitachi will preload Artisoft's INSYNC CoSession Remote remote control software on Hitachi's new line of C-Series and M-Series Mobilized Computing notebook computers.
The market share leader in remote control software, with over 4.5 million copies in use to date, CoSession Remote will enable Hitachi to provide top-quality remote technical support, giving customers on-site service without actually leaving the service center headquarters. If a customer has a problem that a Hitachi technician cannot easily resolve over the phone, the technician can use the preloaded Viewer portion of CoSession Remote software to dial in and take control of the computer, remotely addressing the problem in a fraction of the time it would have otherwise taken. Once dialed into an end user's notebook, the Hitachi technicians can make any configuration changes on-line, diagnose and fix problems with system files such as SYSTEM.INI, WIN.INI, CONFIG.SYS, and AUTOEXEC.BAT. Updated files or drivers can be uploaded to get the user up and running in a few minutes.
Hitachi's decision to use CoSession Remote for their remote support program illustrates Artisoft's leadership in providing superior support solutions to a long list of leading PC manufacturers, said David Saphier, senior vice president and general manager for Artisoft's remote communications product group. Hitachi is clearly committed to delivering first-rate support by providing the end user with quick, efficient, low-cost support solutions, he added.
Today's emerging corporate work style is increasingly mobile, says Craig Rittenhouse, Hitachi's director of product management. People need the ability to access information from anyplace, anytime and maintain maximum productivity. And when necessary, it is critical that these users are supported effectively and efficiently. We implemented CoSession Remote as part of our Mobilized Computing support strategy because it enables us to resolve customer problems in a way that matches our customer's needs from any location at any time.
Hitachi PC Corp. is the leading developer of Mobilized Computing technology that enables people to have Remote Control over their work, regardless of location. Hitachi PC Corp. designs, manufactures and markets personal computers for the business person who needs integrated and remote communications capabilities and timely access to information. Headquartered in San Jose, Calif., Hitachi PC Corp. is a subsidiary of Hitachi, Ltd. (NYSE: HIT), and Hitachi America, Ltd.
Hitachi Ltd., headquartered in Tokyo, is a leading global electronics company with fiscal 1995 consolidated sales of more than $76 billion. The company markets and manufactures a wide range of products, including computers, semiconductors, consumer products, as well as power and industrial equipment.
Artisoft leads the industry in providing easy-to-use, affordable networking, remote communications and computer telephony solutions for business. Chosen by nearly five million users worldwide to connect and share computer resources, Artisoft solutions include the award-winning LANtastic® family of networking products, and the INSYNC family of remote communication products, including CoSession Remote and ModemShare. Dedicated to the development of easy-to-use tools and applications for Windows telephony, Artisoft's computer telephony solutions include Visual Voice® and Visual Fax. The company maintains nine offices outside the United States, and distributes its products in more than 100 countries.
For more information about Artisoft or its product line, contact Artisoft, Inc. at 2202 N. Forbes Blvd., Tucson, AZ 85745. Sales Consultation Center 800/233-5564. Corporate 520/670-7100. Fax 520/670-7101. World Wide Web home page http://www.artisoft.com. Recent Artisoft press releases are available at no charge through PR Newswire's Company News On-Call fax-on-demand system; call 800/758-5804 and enter company number 107158.
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Editor's Note: All Hitachi PC press releases are available at the Hitachi PC Corp. Web site http://www.HitachiPC.com. The Hitachi PC Web site offers additional information about Hitachi PC, products and business partners.
Hitachi, Hitachi PC and the Hitachi logo are trademarks of Hitachi, Ltd. Mobilized Computing and Remote Control are trademarks of Hitachi PC Corp. (USA), which may be registered in some jurisdictions. All other names and products are trademarks or registered trademarks of their respective companies.Copyright © 1996 Artisoft, Inc.